FREQUENTLY ASKED QUESTIONS
All orders are processed as soon as the funds are received. PayPal, Stripe or another payment method usually takes less than 24h to process the transactions.
When the transaction is complete, you will receive a confirmation email and your order will be ready in 2-5 business days.
Free standard shipping on all orders throughout UK, Europe, Canada and USA.
Our shipping carriers are Royal Mail UK, Hermes UK, Yodel, DHL, Fedex, UPS and the United States Postal Service.
Standard free delivery times provided by our carriers
National (UK): 1-3 working days
Europe: Up to 2-5 working days
Rest of the World: Up to 5-10 working days
If the express delivery is selected instead of our free economical standard deliverythen the express shipping cost will be added to the total invoice value based on the weight of the order at the checkout page.
Express delivery times provided by our carrier:
National (UK): Next working day
Europe: Up to 1-2working days
Rest of the World: Up to 2-5 working days
We are secured by 128 bit SSL making your shopping secure at Swordedge.co.uk
Payments are processed through the secure DPS Payment Express system. Any credit card details stored for payments are done so on the DPS system. No credit card information is stored by us and Payment Express protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”)
Sword Edge implements a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Payments are processed through the secure DPS Payment Express system. Any credit card details stored for payments are done so on the DPS system. No credit card information is stored by us and Payment Express protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”)
You can cancel an order until it has not been packed in or shipped from our Warehouse. This includes the gift items also. Just email us at swordedgeuk@hotmail.com and we would help you out. Any amount paid will be credited into the same payment mode using which the payment was made.