For Sword Edge products The contract between us; We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Our acceptance of your order brings into existence a legally binding contract between us. This includes but not limited to; 1.1 Us assuring you that items purchased by you are exactly as shown and described on the website (minor differences outstanding and as described in 1.3) 1.2 Us assuring you that items purchased by you are promptly shipped within time-frame advised in the order acceptance email sent to you within 48 hours of time of purchase 1.3 You accepting that items on display on website may be subject to minor differences in description and pictures caused by either; 1.3.1 Screen resolution or item colour due to colour fluctuation from batch to batch supply
Our right to refuse your order 2.1 We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if: 2.1.1 We have insufficient stock to deliver the goods you have ordered; 2.1.2 We do not deliver to your country 2.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information 2.1.4 You have made an item(s) modification request or given delivery instructions at checkout that we are unable to follow
2.2 If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Price 3.1 The prices payable for goods that you order are as set out in our website. 3.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. 3.3 All orders are processed in Pounds (or in buyer’s chosen currency) displayed at the time of order.
4. Right for you to cancel your contract 4.1 You may cancel your contract with us for the goods you order before your order gets into the despatched status. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. This excludes custom orders which cannot be cancelled if your order is 'in production' status. 4.2 To cancel your contract you must notify us as soon as possibleby email to firstname.lastname@example.org 4.3 If you have received the goods before you cancel your contract then you must send the goods back at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at your own cost and risk as soon as possible. Procedure for sending back goods will be outlined by the RMA (Returns Merchandise Authorisation) that will be sent to you in the form of a PDF document, once you have contacted us to cancel your contract or request a refund or exchange. Excludes 'customised' orders which are strictly non-refundable and non-exchangable. 4.4 Once you have notified us that you are cancelling your contract subject to any sum debited to us from your order will be returned back to your account through the same payment method which was used at the time of placing the order.